Privacy Policy

Vanilla and CoCo Privacy Policy

Welcome to Vanilla & Coco. Your privacy is important to us. This Privacy Policy explains how Vanilla & Coco (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you visit, use, or make a purchase from our Shopify-powered website.

By using our website, you agree to the practices described in this Privacy Policy.


Information We Collect

When you visit our website, place an order, subscribe to our emails, or contact us, we may collect certain personal information, including:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information
  • Order history
  • IP address and device information
  • Browser type and usage data
We may also collect information through cookies, pixels, and similar tracking technologies to improve your shopping experience.


Shopify

Our store is hosted on Shopify Inc . Shopify provides the e-commerce platform that allows us to sell our products and services to you.

Your data may be stored through Shopify’s data storage, databases, and general Shopify application. Shopify stores your information on secure servers protected by firewalls and industry-standard security measures.

For more information, please review:


Payment Information

Payments are processed securely through Shopify Payments and/or third-party payment providers. Vanilla & Coco does not store or have direct access to your complete credit card information.

If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. After that is complete, your transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands including Visa, Mastercard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information, please review:


How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website, products, and services
  • Detect fraud or unauthorized activity
  • Send marketing emails, promotions, and updates (you may unsubscribe at any time)
  • Comply with legal obligations

Sharing Your Information

We do not sell or rent your personal information.

We may share limited information with trusted third-party service providers only as necessary to operate our business, including:

  • Shopify and Shopify-integrated applications
  • Payment processors
  • Shipping carriers
  • Email marketing providers
  • Website analytics and advertising partners
These third parties are only permitted to use your information for services related to operating our business.

We may also disclose information if required by law or to protect our legal rights.


Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar technologies provided by Shopify and third-party partners to:

  • Remember your preferences
  • Improve website performance
  • Analyze website traffic
  • Personalize advertisements and marketing
You can adjust your browser settings to disable cookies; however, some website features may not function properly.


Marketing & Advertising

We may use third-party marketing tools, including Shopify apps, Meta Pixel, TikTok Pixel, Google Analytics, and email marketing platforms, to better understand customer behavior and improve advertising performance.

These services may collect information about your interactions with our website and advertisements.


SMS Marketing & Notifications

By entering your phone number at checkout, subscribing through our website, or opting into text notifications, you consent to receive recurring automated marketing and transactional text messages from Vanilla & Coco. These may include:

  • Order updates and shipping notifications
  • Abandoned cart reminders
  • Promotional offers and sales alerts
  • Product launch announcements
  • Marketing and promotional text messages
Consent is not a condition of purchase.

Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS marketing at any time by replying STOP to any text message you receive from us. For assistance, reply HELP or contact us at support@vanillaandcoco.com.

We do not sell or share your phone number with third parties for their independent marketing purposes. Your information may be shared with trusted service providers solely for the purpose of delivering SMS communications and operating our business.

Abandoned cart reminders may be sent via email or SMS if you begin the checkout process and leave your cart incomplete.


Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is completely secure.


Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
To exercise any of these rights, please contact us using the information below.


Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.


Children’s Privacy & Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given consent for any of your minor dependents to use this site.


Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will become effective immediately upon posting to our website.


Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us at:

Thank you for trusting Vanilla & Coco